Mary Laeger Hagemeister on At Your Service-Working With Multicultural Customers-English and Spanish Training Program
Robert Zuniga briefly introduces Cynthia Messer, University of Minnesota Extension Professor and the developer of the “At Your Service: Working with Multicultural Customers” training curriculum.
Cynthia highlights some key points to listen for in the interview Robert had with Mary Laeger Hagemeister.
Mary has trained hundreds of people with the “At Your Service: Working With Multicultural Customers” curriculum.
Mary Laeger-Hagemeister-Cynthia Messer-Robert Zuniga on Customer Service Training Program “At Your Service: Working With Multicultural Customers”
This video is located at http://youtu.be/kmE6nchHMts
Today, Mary is a consultant with L-H Consulting whose mission statement is “Working to Build Inclusive Communities.”
To learn more about Mary you can go to her web site:
Cynthia Messer is the developer of the “At Your Service:Working with Multicultural Customers” Training Program design for your staff training (English and Spanish).
After the interview with Mary, Robert Zuniga and Cynthia Messer discuss the “At Your Service: Working with Multicultural Customers” Staff Training Program (English and Spanish) and the value of a systematic approach to customer service training.
For more information,
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