Do nice companies make more money?
That’s the question addressed by Andy Sernovitz in an interview posted on Marketing Smarts.
The stuff that can be so meaningful in word-of-mouth—being nice to people, giving them amazing service, reaching out to folks who need an extra hand and showing that your company cares about them… I mean, these things that are obvious on a deep human level, they get lost in the everyday corporate life…” Andy Sernovitz
Listen in: click here (registration required)
This month we are highlighting a valuable customer service training program that supports “being nice” by appreciating cultural prespectives.
At Your Service: working with multicultural customers provides a cost-effective solution to address these points.
It is a complete customer service workshop curriculum to build the skills and knowledge of your service staff to deliver great service.
Use this program to make customer service a priority in your staff training —- because your staff is the face of your business!
For more information: click here
At Your Service: Working with Multicultural Customers – program developed at the University of Minnesota by Cynthia Messer and is available in English and Spanish
(c) 2012 All Rights Reserved Robert Zuniga