Multicultural Customer Service Staff Training Program with Cynthia Messer

Robert Zuniga and Cynthia Messer discuss the “At Your Service: Working with Multicultural Customers”  Staff  Training Program (English and Spanish).

Cynthia Messer is an Extension Professor with the University of Minnesota Tourism Center.

Cynthia Messer has more than 30 years of experience in tourism as an educator and practitioner. 

She has worked as an international consultant, tour operations specialist, convention planner and as the executive director of a regional convention & visitor bureau.

This diverse background gives Cynthia a pragmatic approach to multicultural customer service as a critical component of marketing.

Cynthia works with multinational organizations and is a respected speaker and consultant on issues related to customer service and tourism development.

Cynthia is also the author of numerous educational materials including the acclaimed At Your Service:  working with multicultural customers training curriculum, the award-winning Weaving Tourism into Community film, and the Community Tourism Development manual which is now in its third edition.

 At Your Service: working with multicultural customers …..

 

 

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+Robert Zuniga. is an “Authorized Infinite Banking Practitioner”, an Entrepreneur and an Investor. Find out more about Privatized Family Banking Systems at "ILoveFamilyBanking.com" or visit us at the weekly Charlotte, NC Entrepreneur Business & Marketing Mastermind Group "Secrets of Success in Business" Robert's appreciation of Social, Cultural and Technical Trends provide a point of view sure to get you thinking and more importantly, doing.

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